10 Ideas to Improve Knowledge Management in a Contact Centre

0 comments/12.Январь.2018

Think Knowledge Sharing, Not Knowledge Management

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Knowledge management tends to imply putting the kno...

Customer Service Mistakes

0 comments/05.Январь.2018

Your customers are busy

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So when they interact with your company, they want to do so quickly and effec...

How to be a Better QM

0 comments/15.Декабрь.2017

Less Problem Solving, More Problem Prevention

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You have earned the right to be proud when your staff c...