10 Ideas to Improve Knowledge Management in a Contact Centre

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12.01.2018, 10:00
dealist.solutions
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Think Knowledge Sharing, Not Knowledge Management


Knowledge management tends to imply putting the knowledge in certain places and managing it. So, when considering knowledge management, contact centers should be thinking about “bringing information together, or observed knowledge that it doesn’t control but that can be republished and is useful to the organization.”

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Customer Service Mistakes

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05.01.2018, 17:53
dealist.solutions
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Your customers are busy


So when they interact with your company, they want to do so quickly and effectively. But, too often, consumers are slowed down by the customer service tactics that companies actually put in place to help.
Unfortunately, many of these tactics are seen as obstacles that lead to longer wait times and increase frustration as your customers struggle to resolve their issues.

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