Support from 3 € per hour

The main requirement for both a small ICO and cryptocurrency exchange is user verification (KYC). Without this procedure, the project may be charged with illegal and criminal acts with the use of severe sanctions. The main actions in the framework of the verification of the KYC:

• - Verification of documents at the registration stage;
• - Verification of the correctness of filling out the registration form;
• - Checking the conformity of the photograph in the documents and the user's selfie photo;
• - Verification of the presence/absence of the user in the sanction lists and terrorist lists;
• - Monitoring compliance with all registration rules provided for by the project.

The communication channel between the user and the employee Customer support. Response speed plays an important role, as does the quality of the responses provided. The readiness of the project and its team to resolve the issues of each client competently, politely, in an accessible and understandable language. We begin the work with the main skills like possession of information on the project and the processes of working with the blockchain. Our work principles:

• - The first answer for 20 seconds;
• - Processing up to 3 chats simultaneously;
• - Keeping a history of each appeal.

The communication channel between clients and technical support project support. The ticket system allows you to redirect a question to the relevant technical support departments and control the processing of requests.

The ticket system helps to get a picture of the functioning of the project. Technical problems, operational errors are tracked using the correspondence history.

Customer support is a link between the user and technical support, also monitors the implementation of tasks to eliminate technical problems of the user.

Customer support - carries out the processing of incoming Email-requests of potential partners, project clients, and others.

The developed algorithm for conducting electronic mail correspondence solves customer problems at various stages of its interaction with the platform. A Customer support specialist formulates the information taking into account the level of customer competence.

Recently, this messenger is becoming more popular. Additionally, it has many features that give Telegram advantages over its competitors. For this reason, almost all blockchain projects use this messenger as an additional communication channel.

Customer support Dealist.solutions takes care of the administration and support function. The responsibilities of our support specialists are posting news on the channel, maintaining a positive atmosphere, monitoring the implementation of the channel’s rules, and resolving user questions regarding the project’s work.

It is necessary to create and maintain customer databases to implement quality support. Such databases store the entire history of calls, the amount of time to interact with the client and resolve his issues. The work is organized in such a way that it is possible not only to control the work of customer support employees but also to regulate the required number of employees involved. Using this approach allows us to analyze the work of specialists in several areas.

Keeping records and constant analysis of appeals makes it possible to timely identify pressure points of the project and, accordingly, without delay approach them, building work algorithms that are most loyal to customers.